No doubt you’ve been put on the spot or cornered in conversation. We all have. Maybe it happened in a discussion you had last week or even yesterday. Perhaps, embarrassed in public, your response just wasn’t good enough. You felt somehow inadequate, and angry. You wasted hours—maybe even days—dwelling on the event and rolling it over and over in your mind. You castigated yourself with each and every replay and perhaps ended up hating the person or people whom you held responsible for your disgrace. Then, suddenly in the midst of your unrelenting misery, it came to you. “I should have said....” But it’s too late now. All you can do is wonder: “Why didn’t I think of that then?”
The answer is simple. If you find yourself in this kind of situation often, you didn’t think of saying it because you haven’t yet mastered the art of the comeback. You’re not alone, and the good news is that this condition is temporary.
No one is born a comeback expert. It takes trial and error, adherence to a set of principles about communication, and practice of an array of options. What it doesn’t do is require you to be someone other than yourself—just a more astute version. And you don’t have to turn into a communication pro overnight. The most expert among us, even those people who seem to know what to say under any and all circumstances, have their “If only I’d said” moments.
So where do you start? First you look at your own patterns. As I wrote about in THE SECRET HANDSHAKE, each of us is at least 75% responsible for how people treat us. If someone at work says to you, “That idea is stupid,” you’re at a choice point. You can lash back at the person or you can decide that advancing the idea is more important or that despite what he said, you’d like to maintain this relationship. One possible response: “I thought so too at first. But a lot of innovative ideas seem that way” and then go on to explain your idea as if this person didn’t insult you at all.
Communication happens so fast that people say things they regret almost instantly. If you don’t give them the chance to reflect on their error and instead attack, then a mistake on their part may lead to a permanent ending to what might otherwise be a good relationship.
Then there are those times when the offense wasn’t accidental. You were clearly insulted. These situations usually call for more direct, “I’m wondering if what I heard was what you meant to say?” or “If I reply in kind, we’ll both be out of line.” With a boss who is insulting, in order to make him or her think twice, you might want to say, “You’re my boss, but that doesn’t mean anything goes.” If that’s too strong, there are many milder ways to make a person think twice before continuing in a dysfunctional pattern with you. Try comebacks that buy time like, “That’s an interesting twist,” “Hmmm, I hadn’t thought of it that way,” “You may want to say that again – you know, differently.”
If someone says, “You’re stubborn.” You could get angry or defend yourself. Or you could simply say, “You’re right. I am persistent.” Stubborn and persistent describe similar ways of being, but persistent is respected more. It’s a tweaking of words. Sometimes that’s all it takes.
- Kathleen Kelley Reardon, Ph.D., special guest blogger
Dr. Kathleen Reardon is a professor at USC, also blogs at www.comebacksatwork.com and is regularly featured at Huffingtonpost.com. Her newest book, COMEBACKS AT WORK: USING CONVERSATION TO MASTER CONFRONTATION (Kathleen K. Reardon with Christopher T. Noblet), is available online at Amazon.com.